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Feeling Fellini on short notice? Got a late-night itch for Lubitsch? Cinephiles
know to bypass Blockbuster and beat it over
to Bahman's. Film scholar Bahman Maghsoudlou
operates what has been recognized as one
of the best video stores in Manhattan, in
the entire country, even in the world. His
International Film and Video Center won
the Post Plus survey handily. An astonishing
selection makes the East Side video emporium
the place to go for hard-to-find foreign,
independent and classic rentals.
You can get Hollywood movies there, too…but
Maghsoudlou wonders why you'd want to do
that. "I am not trying to compete with
that Blockbuster two blocks away from me,"
Maghsoudlou sniffs. "They have garbage.
We are dealing with film as art."
That may be, but the fact is, a resurgent
Blockbuster is beating the pants off video
outlets such as Maghsoudlou's – and
is leading a revolution in the rental business
that threatens to mothball the remaining
independently owned shops. Blockbuster spokeswoman
Liz Greene says that the company doesn't
intend to put small retailers out of business.
Blockbuster has poured millions of dollars
into beefing up its back catalog, that is,
everything that's not a new release –
in response to customer complaints about
poor selection. And Greene says the company
has modified the offerings in each of its
4,000 stores (82 in Manhattan, with three
more to open soon) to match the tastes of
their particular neighborhood.
Blockbuster's biggest bone to video hounds
is a guarantee that the most popular new
releases, which accounted for more than
half of all rentals at Blockbuster last
year, will be on hand for all comers."You
can count on it," Greene says. "And
if they aren't there, we offer a rain check
where you can get the same titles on the
house the next time you come."
Maghsoudlou can't match that. He admits
frankly that he'd be shattered if his modest
store on First Avenue near 54th Street had
to depend on the neighborhood trade for
survival. "We would be closed within
a month," he says, explaining that
the International's extensive worldwide
mail-order-video business keeps him operating.
Other indie rental shops aren't as lucky.
About half of all video retail outlets are
independently owned, down from an estimated
70 percent just a few years ago. Meanwhile
Blockbuster has turned its slumping business
around by instituting a deal with studios
called revenue sharing, allowing Blockbuster
to stock many more copies of a given title
than before. Under the plan, studios make
rental copies available to Blockbuster and
other chains at drastically reduced prices
in exchange for a greater share of the rental
proceeds.
It's a great deal for consumers, who are
far more likely to find what they're looking
for at video stores than they were just
two years ago. It's also good news for Blockbuster,
because of its market domination. Blockbuster
now commands nearly a third of the video
market. And what a market it is: Nationally
consumers spend $8.57 billion per year renting
videos and $7.6 billion buying them, as
compared to just $6.4 billion seeing movies
in theaters.
Video renters, who can get the hottest
titles on their first foray to the store,
now are repaying Blockbuster with its highest
customer-satisfaction rating ever. "The
feeling is that this is the way industry
has to recapture the marketplace, but also
the way it has to protect its flank from
electronic delivery," says Bruce Apar,
editor-in-chief of Video Business magazine.
"One of the biggest advantages cable
or satellite has with their delivery service
is there’s never a shortage of copies."
But good news for consumers and industry
giants makes mom-and-pop video retailers
quiver. Blockbuster, with its deal-making
clout and domination of the marketplace,
is undercutting the little guys –
and, as they see it, cutting their throats.
A final indignity, from the indie point
of view: Viacom-owned Blockbuster can afford
to spend $160 million on an ad campaign
promoting its new consumer-friendly policy.
"My business is going down because
there's a Blockbuster about five blocks
away," complains Vincent Rosario of
Paradise Video in Brooklyn. "I'm probably
going to be out of business by the end of
the year." But some industry experts
say indie video outlets are more likely
to survive here than elsewhere. Apar points
out that the video industry is very neighborhood-based,
which means more in a city like New York
where many people don't use cars.
"In this city, three blocks is a long
way," says Michael Mark, co-owner of
two Couch Potato Video stores in Manhattan.
"I have a Blockbuster store three blocks
away, and it's in another neighborhood.
I have people who come in here because they
won't walk those three blocks." Experts
say that the independents have to start
aggressively distinguishing themselves from
the chains. Specialization is one way. "Blockbuster
will never have much of a collection of
foreign films or domestic art-house stuff,"
says Tom Adams, a market analyst. "And
the whole adult-video sector is something
the independent stores will have for themselves
for all eternity." As a policy Blockbuster
does not carry films with NC-17 ratings.
Customer service is another area of competition.
International Film and Video Center, for
example, allows renters to reserve tapes
for later pickup, and offers a free delivery
service. The small staff is also extraordinarily
well-educated in film history and can offer
customers informed advice hard to come by
in chain stores. "It's the little things
that really add up to individual customer
service, and understanding your immediate
market," says Apar. "That’ll
be necessary for survival."
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